Can I make changes after placing my order?
Unfortunately, we can’t adjust or cancel an order after it has been placed.

Please send an email to our team at roastery@summitcoffee.comas soon as possible with your order concern, and we will help resolve the issue.

How can I fix a wrong address?
If your order has been placed, please contact our Roastery team at roastery@summitcoffee.com

If you need to update your address before purchasing from us, log in to your account, and select ‘Address’ to access your current address and change it.

What do I do if my order is incorrect, damaged, or lost?
Please contact our Roastery team at roastery@summitcoffee.com. We will implement an immediate fix to ensure that the correct order or replacement is shipped to you as soon as possible.

When can I expect my coffee to ship?
Our roasting facility operates Monday-Friday (excluding select holidays).

Due to our production capability, we currently try to ship all online orders the day after it is ordered, but can guarantee it will be shipped between Wednesday-Friday. You can expect your order 3-5 business days after placing your order.

All coffee orders are freshly roasted-to-order, meaning we roast and ship your coffee the same day.

Where is my coffee roasted and shipped from?
All Retail orders are roasted and shipped from our Roastery at:
18635 Starcreek Dr A, Cornelius, NC 28031

Do you ship internationally?
Not at this time

*Shipping Cost and Disclaimers:
We are currently offering free shipping on subscriptions and all single orders $40 and over (within the 48 contiguous states).

Normal Carbon Free Ground Shipping is $12 (within the 48 contiguous states)

How do I create a coffee Subscription?
Visit our subscription page here and select the coffee and quantity, then add to your cart and check out as usual.

Please note, if you need to make an adjustment to your subscription, please cancel your current subscription and re-subscribe.

When do the subscriptions ship?
The subscription orders ship out on the next production day after the purchase (M-F).

All subscription orders auto-renew on your selected scheduled date.

What will happen after I create a Coffee Subscription?
Once you enroll in the Summit Coffee subscription program, you'll be sent an email verifying your subscription and payment.

Your coffee subscription orders will be automatically processed based on the subscription you selected.

Before each coffee subscription order, we'll send you an email reminder. Additionally, you'll receive email notifications containing critical information regarding your coffee subscription account, such as confirmation of successful order placement or subscription cancellation.

Can I cancel my subscription?
Yes, log in to your account, click ‘My Account’ and select ‘Subscriptions.’ From there you can view the details of your subscription including:

The next order date
Product price (excluding shipping and taxes)
Subscription frequency
Order history
Saved billing and shipping information

To cancel the subscription, click ‘Cancel Subscription’ and you will be sent an email confirming your choice.

When does my subscription charge?Your subscription is billed per order at the time the order is created. We’re unable to preprocess order payments for future coffee orders due to our order fulfillment system.

For all other subscriptions questions please contact laura@summitcoffee.com.

How can I update my saved payment method ?
Log into your customer account and select ‘Payments,” and update your saved payments method.

What do I do if a charge is incorrect?Contact our Roastery team at roastery@summitcoffee.com as soon as possible.

Do you offer gift certificates?
We only offer physical gift cards that are redeemable in our cafés, not e-gift cards at this time.

What certifications do you have?
Please visit our sustainability page to learn more about our ongoing environmental efforts and certifications.

We offer returns and exchanges under special circumstances. If you have any issues with your order, please reach out to our Roastery team at roastery@summitcoffee.com, and we will do our best to make it right. We accept returns within 7 days of receiving your order. Refunds will be issued upon receiving the item back at our warehouse.

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